Privacy ~

Policy

Effective Date: 15 July 2026

Your privacy is important to us.

This Privacy Policy explains how LUXORA collects, uses, and protects your information in accordance with South Africa’s Protection of Personal Information Act (POPIA).

Information We Collect

We may collect:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Payment information (processed securely through payment providers)
  • Order history
  • Device and browser information
  • IP address

How We Use Your Information

We use your information to:

  • Process orders
  • Deliver products
  • Provide customer support
  • Communicate order updates
  • Improve our website
  • Send promotional offers (only where permitted)

Payment Information

LUXORA does not store your payment card details.

Payments are securely processed by trusted third-party payment providers.

Cookies

Our website uses cookies to:

  • Improve website performance
  • Remember your preferences
  • Analyse website traffic
  • Improve user experience

You may disable cookies through your browser settings.

Marketing

You may receive promotional emails or WhatsApp messages only if you have opted in.

You may unsubscribe at any time.

Sharing Information

We do not sell your personal information.

Information may be shared only with trusted service providers such as:

  • Payment providers
  • Courier companies
  • Website hosting providers
  • Customer support platforms

These providers only receive information necessary to perform their services.

Data Security

We use industry-standard security measures to protect your information against unauthorized access, alteration, or disclosure.

Your Rights

Under POPIA, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion where legally permitted
  • Withdraw marketing consent
  • Lodge a complaint with the Information Regulator of South Africa

Children’s Privacy

LUXORA does not knowingly collect personal information from anyone under 18 years of age.

Policy Updates

We may update this Privacy Policy periodically.

Changes become effective once published on this website.

Contact Us

LUXORA

Website: https://shopluxora.click

Email: support@shopluxora.click

WhatsApp: +27 67 835 5419