Shipping policy

Shipping Policy

At Luxora, we are committed to delivering your premium fragrance products safely and efficiently.

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Once dispatched, orders are typically delivered within 3–7 business days depending on your location within South Africa.

Please note that delivery times may vary during peak seasons, promotional periods, or due to unforeseen courier delays.

Shipping Rates

Shipping costs are calculated at checkout and will be displayed before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your delivery status.

Delivery Areas

Luxora currently ships nationwide across South Africa.

Incorrect Addresses

Please ensure that all shipping information is accurate when placing your order. Luxora cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by customers.

Damaged or Lost Parcels

If your order arrives damaged or you believe your parcel has been lost in transit, please contact us immediately so we can assist in resolving the issue.